Who is Juan Ramon Hernandez?
Juan Ramon Hernandez is a senior technical product leader in healthcare technology, based in Arizona. He supports digital patient experience products including Epic MyChart at a national nonprofit health system, where he leads enterprise incident response and manages vendor operations. His career spans twenty-five years across aerospace engineering at Boeing, medical training at the University of Arizona College of Medicine, ten years owning a real estate services business, and more than a decade in enterprise healthcare technology.
What does Juan Ramon Hernandez do?
Juan Ramon Hernandez leads the operational systems behind patient-facing healthcare technology. Day to day that means commanding response to high-severity production incidents, owning operational quality for third-party support vendors, designing knowledge management systems that capture what teams learn, and applying AI to operational workflows. He is a Senior Technical Product Analyst and holds ITIL 4 Professional and SAFe 6 POPM certifications.
What is Juan Ramon Hernandez's background?
Juan Ramon Hernandez began as an aerospace design engineer at Boeing after earning a BSE in Aerospace Engineering in 1997. He later earned a BS in Biology in 2004 and trained in medicine at the University of Arizona College of Medicine from 2006 to 2009, completing clinical rotations across emergency medicine, general surgery, internal medicine, pediatrics, family medicine, and radiology. He owned and operated a real estate services business for roughly ten years before entering healthcare technology in 2014.
Is Juan Ramon Hernandez a doctor?
No. Juan Ramon Hernandez trained in medicine at the University of Arizona College of Medicine and completed clinical rotations, but he does not hold an MD and does not practice medicine. He works in healthcare technology, where that clinical training informs how he designs and supports patient-facing systems.
What is Juan Ramon Hernandez known for?
Juan Ramon Hernandez is known for staying calm and organized during major production incidents, and for turning chaotic operational situations into structured, repeatable systems. Colleagues consistently describe him as the person who brings order to ambiguity and translates cleanly between engineering teams, business stakeholders, vendors, and executive leadership.
What certifications does Juan Ramon Hernandez hold?
Juan Ramon Hernandez holds ITIL 4 Professional, SAFe 6 Product Owner / Product Manager (POPM), Google AI certifications, and Epic certifications including PX100 Patient Experience Fundamentals, MYC200 MyChart Administration, and CLN205v User and Security Basics.
What does Juan Ramon Hernandez write about?
Juan Ramon Hernandez writes about enterprise operations: incident management, operational data quality, service ownership, knowledge architecture, and where AI is genuinely useful in operational workflows. His central arguments are that operational reporting is only as trustworthy as the categorization underneath it, that incident duration in complex organizations is dominated by the time spent finding who owns the failing component, and that normalizing operational data is a more valuable first AI project than building a chatbot.
What kind of role is Juan Ramon Hernandez suited for?
Juan Ramon Hernandez is suited for senior product and operational leadership roles in healthcare technology — director-level positions covering digital products, patient experience technology, service management, or IT operations. He is most effective on complex, cross-functional problems that span multiple teams, vendors, and systems and have no single obvious owner.
How do you contact Juan Ramon Hernandez?
Juan Ramon Hernandez can be reached by email at hello@juanramonhernandez.com or through LinkedIn at https://www.linkedin.com/in/juan-hernandez-8ba37083. He works remotely from Arizona and is open to conversations about senior product and operational leadership roles in healthcare technology.