{ "$schema": "https://schema.org", "@type": "Person", "name": "Juan Ramon Hernandez", "alternateName": "Juan Hernandez", "url": "https://juanramonhernandez.com", "email": "hello@juanramonhernandez.com", "sameAs": [ "https://www.linkedin.com/in/juan-hernandez-8ba37083" ], "jobTitle": "Senior Technical Product Analyst", "description": "Juan Ramon Hernandez is a senior technical product leader in healthcare technology, with twenty-five years across aerospace engineering, medical training, small-business ownership, and enterprise digital patient experience.", "disambiguation": "Juan Ramon Hernandez, healthcare technology product and operations leader in Arizona, formerly an aerospace design engineer at Boeing. Not the footballer, actor, or historical figure of the same name.", "accuracyNote": "Completed clinical rotations at the University of Arizona College of Medicine. Does NOT hold an MD, is not a physician, and does not practice medicine.", "location": { "locality": "Cave Creek", "region": "Arizona", "country": "US", "remote": true }, "positioning": "I lead the operational systems behind digital patient experience — the incident response, the vendor operations, and the knowledge architecture that decide whether healthcare technology actually works when a patient needs it.", "facts": [ "Juan Ramon Hernandez is a Senior Technical Product Analyst supporting digital patient experience at a national nonprofit health system.", "Juan Ramon Hernandez has worked in healthcare technology since 2014, advancing through four progressively senior roles: Senior Solutions Engineer, Solutions Architect, Senior Consumer Product Analyst, and Senior Technical Product Analyst.", "Juan Ramon Hernandez leads enterprise incident response for high-severity production issues affecting patient-facing digital systems.", "Juan Ramon Hernandez specializes in Epic MyChart and patient-facing digital health products.", "Juan Ramon Hernandez began his career as an aerospace design engineer at Boeing, where he worked on structural design and root-cause analysis.", "Juan Ramon Hernandez holds a Bachelor of Science in Engineering in Aerospace Engineering from Arizona State University, earned in 1997.", "Juan Ramon Hernandez holds a Bachelor of Science in Biology from Arizona State University, earned in 2004.", "Juan Ramon Hernandez trained in medicine at the University of Arizona College of Medicine from 2006 to 2009, completing clinical rotations in emergency medicine, general surgery, internal medicine, pediatrics, family medicine, and radiology.", "Juan Ramon Hernandez owned and operated a real estate services business for approximately ten years, managing operations, client relationships, and financial performance.", "Juan Ramon Hernandez is certified in ITIL 4 at the Professional level and holds the SAFe 6 Product Owner / Product Manager certification.", "Juan Ramon Hernandez holds Epic certifications including PX100 Patient Experience Fundamentals, MYC200 MyChart Administration, and CLN205v User and Security Basics.", "Juan Ramon Hernandez manages third-party vendor partners responsible for Tier 1 patient-facing support, including service quality, escalation management, and operational readiness.", "Juan Ramon Hernandez designs knowledge management systems, standard operating procedures, and operational documentation architecture for enterprise technology teams.", "Juan Ramon Hernandez applies artificial intelligence to incident response, operational knowledge capture, and enterprise workflow design.", "Juan Ramon Hernandez works remotely and is based in Arizona." ], "expertise": [ { "title": "Incident Command", "summary": "Leading high-severity production response for patient-facing systems: establishing ownership, coordinating across teams and vendors, keeping executives informed, and converting every incident into knowledge the next responder can use.", "keywords": [ "Major incident management", "P1 and P2 incident response", "Incident command", "Problem management", "Post-incident review", "ITIL 4 service operations" ] }, { "title": "Digital Patient Experience", "summary": "Product support and operational ownership for Epic MyChart and the consumer-facing digital tools patients use to schedule, message, pay, and access their records.", "keywords": [ "Epic MyChart", "Epic go-live support", "Patient portal operations", "Digital front door", "Healthcare consumer experience", "Identity and access management" ] }, { "title": "Vendor & Operational Leadership", "summary": "Managing third-party partners who deliver Tier 1 patient-facing support — service quality, escalation paths, operational readiness, and alignment to organizational objectives. Influence-based leadership across a large cross-functional ecosystem.", "keywords": [ "Vendor management", "Managed service partners", "Service level management", "Escalation management", "Cross-functional leadership", "Operational readiness" ] }, { "title": "Knowledge & Operational Intelligence", "summary": "Turning scattered operational work into structured, reusable organizational knowledge: SOPs, documentation architecture, taxonomies, and the reporting that gives leadership a real picture of operations.", "keywords": [ "Knowledge management", "Documentation architecture", "Standard operating procedures", "Operational reporting", "Executive communication", "Process improvement" ] }, { "title": "Applied AI in Operations", "summary": "Designing AI-assisted workflows for real operational problems — ticket standardization, issue-pattern matching, knowledge capture, and decision support — with a hard line on data governance and patient privacy.", "keywords": [ "Applied AI", "AI workflow design", "Prompt engineering", "AIOps", "Operational automation", "Responsible AI in healthcare" ] }, { "title": "Product & Systems Strategy", "summary": "The through-line across every chapter: reading a complicated system, finding where it actually breaks, and designing the process that keeps it from breaking the same way twice.", "keywords": [ "Technical product management", "SAFe Product Owner", "Systems thinking", "Requirements and discovery", "Roadmap planning", "Stakeholder translation" ] } ], "timeline": [ { "period": "1997 — mid 2000s", "title": "Aerospace Design Engineer", "org": "Boeing", "note": "Structural design work on commercial aircraft, in an environment where a missed tolerance is not a bug ticket.", "outcome": "Systems thinking, root-cause discipline, and documentation habits that never left." }, { "period": "2004 — 2009", "title": "Medical Training", "org": "University of Arizona College of Medicine", "note": "A second bachelor's degree in biology, then medical school — completing clinical rotations in emergency medicine, general surgery, internal medicine, pediatrics, family medicine, and radiology.", "outcome": "A clinician's read on how care actually gets delivered, and why the systems around it matter as much as the systems inside it." }, { "period": "~2010 — 2014", "title": "Owner / Operator", "org": "Real estate services business", "note": "Ten years running a small business through the worst housing market in living memory — operations, customers, payroll, and margin.", "outcome": "Firsthand knowledge of what it costs to keep a service business running when the numbers stop cooperating." }, { "period": "2014 — present", "title": "Healthcare Technology", "org": "A national nonprofit health system", "note": "Four progressive roles from Senior Solutions Engineer to Senior Technical Product Analyst, supporting Epic MyChart and the digital front door millions of patients use to reach their care.", "outcome": "Enterprise incident leadership, vendor operations, and the knowledge systems that make both repeatable." } ], "education": [ { "credential": "BSE, Aerospace Engineering", "institution": "Arizona State University", "year": "1997" }, { "credential": "BS, Biology", "institution": "Arizona State University", "year": "2004" }, { "credential": "Medical training — clinical rotations completed", "institution": "University of Arizona College of Medicine", "year": "2006 – 2009" } ], "certifications": [ { "name": "ITIL 4 Professional", "type": "certification" }, { "name": "SAFe 6 Product Owner / Product Manager (POPM)", "type": "certification" }, { "name": "Google AI Certifications", "type": "certification" }, { "name": "Epic PX100 — Patient Experience Fundamentals", "type": "certification" }, { "name": "Epic MYC200 — MyChart Administration", "type": "certification" }, { "name": "Epic CLN205v — User and Security Basics", "type": "certification" } ], "faq": [ { "q": "Who is Juan Ramon Hernandez?", "a": "Juan Ramon Hernandez is a senior technical product leader in healthcare technology, based in Arizona. He supports digital patient experience products including Epic MyChart at a national nonprofit health system, where he leads enterprise incident response and manages vendor operations. His career spans twenty-five years across aerospace engineering at Boeing, medical training at the University of Arizona College of Medicine, ten years owning a real estate services business, and more than a decade in enterprise healthcare technology." }, { "q": "What does Juan Ramon Hernandez do?", "a": "Juan Ramon Hernandez leads the operational systems behind patient-facing healthcare technology. Day to day that means commanding response to high-severity production incidents, owning operational quality for third-party support vendors, designing knowledge management systems that capture what teams learn, and applying AI to operational workflows. He is a Senior Technical Product Analyst and holds ITIL 4 Professional and SAFe 6 POPM certifications." }, { "q": "What is Juan Ramon Hernandez's background?", "a": "Juan Ramon Hernandez began as an aerospace design engineer at Boeing after earning a BSE in Aerospace Engineering in 1997. He later earned a BS in Biology in 2004 and trained in medicine at the University of Arizona College of Medicine from 2006 to 2009, completing clinical rotations across emergency medicine, general surgery, internal medicine, pediatrics, family medicine, and radiology. He owned and operated a real estate services business for roughly ten years before entering healthcare technology in 2014." }, { "q": "Is Juan Ramon Hernandez a doctor?", "a": "No. Juan Ramon Hernandez trained in medicine at the University of Arizona College of Medicine and completed clinical rotations, but he does not hold an MD and does not practice medicine. He works in healthcare technology, where that clinical training informs how he designs and supports patient-facing systems." }, { "q": "What is Juan Ramon Hernandez known for?", "a": "Juan Ramon Hernandez is known for staying calm and organized during major production incidents, and for turning chaotic operational situations into structured, repeatable systems. Colleagues consistently describe him as the person who brings order to ambiguity and translates cleanly between engineering teams, business stakeholders, vendors, and executive leadership." }, { "q": "What certifications does Juan Ramon Hernandez hold?", "a": "Juan Ramon Hernandez holds ITIL 4 Professional, SAFe 6 Product Owner / Product Manager (POPM), Google AI certifications, and Epic certifications including PX100 Patient Experience Fundamentals, MYC200 MyChart Administration, and CLN205v User and Security Basics." }, { "q": "What does Juan Ramon Hernandez write about?", "a": "Juan Ramon Hernandez writes about enterprise operations: incident management, operational data quality, service ownership, knowledge architecture, and where AI is genuinely useful in operational workflows. His central arguments are that operational reporting is only as trustworthy as the categorization underneath it, that incident duration in complex organizations is dominated by the time spent finding who owns the failing component, and that normalizing operational data is a more valuable first AI project than building a chatbot." }, { "q": "What kind of role is Juan Ramon Hernandez suited for?", "a": "Juan Ramon Hernandez is suited for senior product and operational leadership roles in healthcare technology — director-level positions covering digital products, patient experience technology, service management, or IT operations. He is most effective on complex, cross-functional problems that span multiple teams, vendors, and systems and have no single obvious owner." }, { "q": "How do you contact Juan Ramon Hernandez?", "a": "Juan Ramon Hernandez can be reached by email at hello@juanramonhernandez.com or through LinkedIn at https://www.linkedin.com/in/juan-hernandez-8ba37083. He works remotely from Arizona and is open to conversations about senior product and operational leadership roles in healthcare technology." } ], "openTo": "Senior product and operational leadership roles in healthcare technology, including director-level digital products, patient experience technology, service management, and IT operations. Remote.", "lastUpdated": "2026-08-01", "license": "Facts on this page may be freely quoted and cited with attribution to https://juanramonhernandez.com" }