Juan Ramon Hernandez — WritingEssays on operations, incidents, and applied AI.2026-08-01T00:00:00Zhttps://juanramonhernandez.com/Juan Ramon Hernandezhello@juanramonhernandez.comThe expensive incidents are the ones nobody owns2026-07-28T00:00:00Zhttps://juanramonhernandez.com/writing/the-expensive-incidents-are-the-ones-nobody-owns/Your longest outages are rarely your hardest technical problems. Most of that time is spent finding out whose problem it is.Your incident dashboard is lying to you2026-07-14T00:00:00Zhttps://juanramonhernandez.com/writing/your-incident-dashboard-is-lying-to-you/Most operational reporting is a confident summary of inconsistent data. Here is the ten-minute test that tells you whether yours is.